Block numbers in Desktop app

You can block incoming calls and SMS from the selected contacts and phone numbers.

NOTE: Blocked contacts are shared across your entire organisation, so if you block a number, it will also appear on other users’ blocked list.

How to block a new contact

To block a new number:

1. Navigate to Menu > Blocked.
2. In the text field, enter the phone number, then click on that number under the “New contact” header.
3. In the appeared pop-up, optionally specify the contact name and the reason for blocking this number.
4. Press the “Block” button to confirm.

How to block an existing contact

To block an existing contact:

1. Navigate to Contacts tab.
2. Find and select the contact in the list.
3. In the contact profile, click on the three-dots menu and select “Block”.
4. Alternatively, right-click on the record in the contact list and in the context menu select “Block”.

How to unblock a contact

To unblock a blocked contact:

1. Navigate to Menu > Blocked.
2. Find and select the contact in the list.
3. In the blocked contact profile, click the “Unblock” button.